Frequently Asked Questions
Everything you need to know about renting a car in Costa Rica with us.
Booking & Quote
Is the online quote a confirmed reservation?
No. The quote is an estimate only. After you submit it, our team reviews availability and contacts you by WhatsApp or email to confirm all details and finalize the reservation.
How long does it take to get a confirmation?
Usually within a few hours on business days. During peak season (December-January) it may take a bit longer. If urgent, WhatsApp us directly.
Can I choose the exact vehicle?
Yes. In the quote form you can select a specific vehicle from our fleet, not just a category. Final confirmation is subject to availability on your dates.
What does "Pending Confirmation" mean?
It means your request has been received but not yet confirmed. A member of our team will reach out to verify availability, finalize pricing, and lock in your booking.
Requirements
What is the minimum age to rent a car?
The minimum age is 18 years old. There is no extra young driver surcharge.
What documents do I need?
You need a valid passport and a driver's license from your country of residence. US, Canadian, EU and most international licenses are accepted in Costa Rica. An International Driving Permit is optional but not required.
Is a credit card required?
A credit or debit card is used for the security deposit hold. Cash payments are accepted for the rental fee and may qualify for a discount. Full details are confirmed at booking.
Pickup & Delivery
Do you deliver at SJO airport?
Yes. We deliver vehicles at Juan Santamaria International Airport (SJO) in Alajuela. A $20 airport delivery fee applies. We coordinate your pickup time and location directly.
Do you deliver at LIR airport in Liberia?
Yes. We deliver at Daniel Oduber Airport (LIR) in Liberia, Guanacaste. A $120 airport delivery fee applies, since Liberia is a long drive from our base in Alajuela.
Can you deliver to my hotel?
Yes. Hotel delivery is available. Fees depend on location and are confirmed during booking.
Can I return the car at a different location?
Yes. One-way returns are possible depending on destination. This is confirmed and priced during the booking process.
Vehicles & Insurance
Are all vehicles automatic?
Yes. Our entire fleet is automatic and air-conditioned.
Do I really need a 4x4 in Costa Rica?
A 4x4 can be useful for rough, steep or unpaved roads, but it depends on your exact lodging, route and season. Ask us about your itinerary. Never cross a flooded river; use a safe alternate route.
What insurance is included?
Coverage options, exclusions, deductibles and the amount included in your final rate are explained and confirmed before you book. Ask us for the terms that apply to your vehicle and dates.
Is there a security deposit?
A security deposit may be required and is held on your credit or debit card. The exact amount depends on the vehicle and rental period, and is confirmed at booking.
Payment
What payment methods do you accept?
We accept credit cards, debit cards, and cash. Cash payments may qualify for a discount of up to 5%, subject to confirmation.
Do prices change by season?
Yes. We publish four rate periods: Green (May and Sep 1-Nov 15), Summer (Jun-Aug), High (Nov 16-Dec 19 and Jan 6-Apr 30), and Peak (Dec 20-Jan 5). The quote tool applies the rate for your pickup date automatically.
Are there hidden fees?
The estimator shows the vehicle rate, pickup fee and selected priced extras. Insurance options, custom locations and one-way returns are confirmed manually before you book.
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Still have questions?
Send us a WhatsApp message and we'll answer in plain English within a few hours.